SAP Monitoring with New Relic: A Modern Observability Approach
Bion Observability Team
Mar 26, 2025 1:01:59 PM
Few platforms are as central as SAP when running business-critical operations. From finance and supply chain to HR and manufacturing, SAP applications power the core of global enterprises. But with such responsibility comes the critical need for deep, real-time monitoring.
At Bion, we help organisations unlock the full potential of SAP observability with New Relic -a modern, cloud- native platform that goes far beyond basic metrics and logs. As a trusted New Relic Partner, we guide businesses through the journey of turning SAP insights into action.
Why Traditional SAP Monitoring Falls Short
SAP’s built-in monitoring tools, such as SAP Solution Manager (SolMan) and SAP EarlyWatch Alert, provide essential diagnostics. However, they often operate in silos, offer limited visibility into custom code, and lack integration with the broader IT ecosystem.
More importantly, they don’t answer the fundamental questions your business cares about:
- Why is our month-end process taking longer?
- Is the slowness in the SAP GUI, the application server, or the underlying infrastructure?
- How is SAP interacting with third-party APIs or cloud-native services?
New Relic bridges that gap with unified telemetry, real-time visualisation, and end-to-end tracing—bringing SAP into the modern observability world.
What Can You Monitor in SAP with New Relic?
Let’s break it down by SAP landscape components:
1. SAP Application Servers
SAP ABAP and Java stacks can be instrumented using custom New Relic integrations that monitor:
- Workload types and transaction codes (T-Codes)
- Long-running background jobs (SM37)
- Application runtime performance
- SAP GUI response times
- ABAP dump trends (via ST22 export)
- Enqueue/dequeue locks and performance bottlenecks
You can extract this data via SAP’s NetWeaver RFC SDK or use intermediate logs to pipe into New Relic using Fluentd or Logstash.
2. SAP HANA Database Monitoring
New Relic’s database monitoring capabilities (via the infrastructure agent and plugins) can be extended to SAP HANA to track:
- Query response times
- Slow SQLs and bottlenecks
- Memory usage, CPU utilisation
- Lock contention issues
- Disk I/O and network latency
By combining this with APM tracing, teams can directly correlate HANA performance with specific business transactions.
3. SAP Cloud Platform (SAP BTP)
Many enterprises are transitioning to the SAP Business Technology Platform (BTP). New Relic can monitor:
- SAP BTP service availability
- Integration flows via SAP Cloud Integration (CPI)
- API response times in SAP API Management
- SAP Fiori performance
- Extension applications built with Node.js, Java, or Python
Through New Relic’s APM agents, you gain full-stack insights into your custom extensions running on BTP, including containerised workloads.
4. SAP Integration (PI/PO and CPI)
Monitoring SAP Process Integration (PI/PO) or Cloud Platform Integration (CPI) is vital for keeping data flowing across systems. With New Relic, you can:
- Track failed messages and message processing times
- Visualise process orchestrations
- Monitor queue backlogs and retries
- Receive alerts on integration latency thresholds
5. SAP Infrastructure and Hosting Layer
Whether you’re running SAP on-premises, on AWS, Azure, GCP, or in RISE with SAP, New Relic’s infrastructure monitoring provides:
- Host-level metrics (CPU, memory, disk, network)
- Virtual machine/container health
- Kubernetes observability (for containerised SAP services)
- Cloud cost visibility via integrations with cloud billing APIs
This unified view lets you correlate SAP performance with infrastructure events, giving you a 360° operational picture.
Business Benefits: Why It Matters
Faster Problem Resolution: Eliminate finger-pointing across teams. Know instantly if it’s SAP, the network, the DB, or an external API.
Cost Optimisation: Spot underused resources or inefficient queries driving up infrastructure or cloud costs.
Risk Mitigation: Set proactive alerts before critical processes fail—especially during peak periods like payroll runs or end-of-quarter.
Unified Dashboards for Business and IT: Provide CIOs, SAP Basis teams, and DevOps engineers with a single source of truth through New Relic Dashboards, tailored by persona.
How to Get Started with SAP Monitoring in New Relic
Bion offers a tailored SAP-New Relic onboarding package, which includes:
- Assessment of your SAP landscape
- Custom integration and data pipeline setup
- Unified dashboard creation across SAP and non-SAP services
- Training for DevOps and business teams
- Ongoing optimisation and alert tuning
We also help you license New Relic through the AWS Marketplace, bypassing procurement red tape and simplifying billing.
Final Thoughts
SAP is too mission-critical to monitor in isolation. In today’s hybrid, fast-moving world, observability isn’t a luxury—it’s a necessity.
With New Relic, SAP monitoring becomes holistic, proactive, and business-aligned. And with Bion as your partner, you’ll gain not just tooling but clarity, speed, and confidence.
Need help modernising your SAP monitoring?
Contact Bion to book a free SAP observability discovery session.